Terms of Service

Services

FreshLab Cleaning provides residential and commercial cleaning in the Chicagoland area, including Regular Cleaning, Deep Cleaning, Move-In / Move-Out Cleaning, office and commercial cleaning, and upholstery steam cleaning where suitable. Availability, included tasks, exclusions, and any special requirements will be discussed before service. You must be an adult authorized to arrange cleaning at the property.

Estimates and Online Pricing

Prices generated by the online calculator are estimates based on information provided by the customer. They are not a binding final quote. If the actual size, condition, access requirements, or scope of work is materially different, FreshLab Cleaning may discuss a revised scope or price with you before proceeding. Additional work or charges require your agreement.

Booking Requests

Submitting a booking form is a booking request, not a guaranteed appointment. Selecting a date and time does not reserve or confirm that time. An appointment is confirmed only after FreshLab Cleaning accepts and confirms the request and, when required, receives the stated prepayment. We may contact you to clarify service details or offer another time.

Access to the Property

You are responsible for arranging safe, lawful access at the scheduled time, including keys, entry codes, building or gate permissions, parking instructions, and any required authorization. Please provide accurate instructions and remain reachable for access questions. Necessary utilities, including water and electricity, should be available for the agreed work.

Safe Working Environment

Please disclose known hazards and provide a reasonably safe working environment. We may pause or decline work involving unsafe conditions, hazardous materials, exposed sharps, biohazards, pests, or tasks beyond our equipment and training. Specialized remediation is not included unless expressly agreed and within our capabilities.

Pets

Please tell us about pets and secure them as needed for the safety of animals and the cleaning team. Cleaning staff do not provide pet supervision. Let us know about access or handling precautions before the appointment.

Valuables and Fragile Items

Please secure cash, jewelry, important documents, and other valuables before service. Identify fragile, unstable, sentimental, or unusually valuable items and any surfaces requiring special treatment. We may leave an item or area untouched when cleaning it safely is uncertain.

Heavy Furniture and Appliances

Moving heavy furniture or appliances, dismantling equipment, and accessing unsafe heights are not included unless specifically agreed and safe to perform. We clean accessible areas and may ask you to arrange safe access in advance.

Cleaning Results

Results depend on the condition, age, material, prior damage, and maintenance of the property and items. Some stains, odors, mineral deposits, or deterioration may not be removable through cleaning. Upholstery steam cleaning is subject to fabric suitability. We do not promise restoration to a new condition or a particular result where it is not reasonably achievable.

Satisfaction Concerns

If you believe an included area was missed or improperly cleaned, contact FreshLab Cleaning as soon as reasonably possible. We may request photos or other information to assess the concern. When appropriate, the preferred remedy may be to return and re-clean the affected area rather than automatically issue a refund. We will discuss a suitable response; this process does not limit remedies required by law.

Damage Claims

Report suspected damage promptly and provide available details. We may request photographs or documentation and an opportunity to review the affected item or area.

To the extent permitted by applicable law, FreshLab Cleaning is not responsible for loss or damage attributable to ordinary wear and tear, pre-existing damage, unstable or improperly installed items, deteriorated surfaces, defective fixtures or appliances, unusually fragile items not disclosed in advance, or products or equipment specifically requested or supplied by the customer. These exclusions do not excuse our own legally actionable conduct or exclude liability that cannot lawfully be excluded.

Add-On Services

Add-ons such as inside refrigerator, inside oven, inside cabinets, laundry, dishes, and microwave interior cleaning are additional services with separate pricing. Laundry is priced per load. Requested extras are subject to suitability, time, and confirmation of scope. Ask us about any task not included in your selected service.

Recurring Cleaning

A recurring-cleaning preference is a request for an ongoing arrangement. We will confirm the schedule, scope, price, and applicable discounts with you. Weekly cleaning currently receives a 10% discount on the cleaning portion of the estimate; add-ons are priced separately. Changes in frequency or scope may change eligibility or pricing and will be discussed before the affected service.

Payments / Prepayment

Payment amount, method, and due date will be communicated before the booking is finalized. The online request form does not itself collect payment.

Certain services may require full prepayment before the appointment is confirmed. When prepayment is required, you will be informed before the booking is finalized. The appointment is considered confirmed only after FreshLab Cleaning has accepted the request and the required payment has been received. If payment is not received by the stated deadline, FreshLab Cleaning may release the reserved appointment time.

Prepayment may be required for selected services, larger jobs, specialty services, Move-In / Move-Out Cleaning, first-time appointments, or other services determined by FreshLab Cleaning. Any applicable refund or credit arrangements will be explained before payment; prepayment is not automatically non-refundable under these Terms.

Cancellations / Rescheduling / No-Access

Customers are asked to provide at least 24 hours’ notice when cancelling or rescheduling an appointment. Contact FreshLab Cleaning directly to request a change.

If you cancel or reschedule with less than 24 hours’ notice, or the cleaning team arrives at the scheduled time and cannot access the property, FreshLab Cleaning may require full or partial prepayment for future appointments before a new booking is confirmed.

A no-access situation may include no one being present when no key, code, or entry instructions were provided; building or gate access not being arranged; or the customer being unreachable within a reasonable period after arrival. FreshLab Cleaning may waive future-prepayment requirements in reasonable emergency circumstances at its discretion. These Terms do not impose a fixed late-cancellation fee or percentage cancellation charge.

Before and After Photographs

FreshLab Cleaning may take photographs of cleaning areas for internal quality control, training, documentation, and damage resolution. We aim to avoid unnecessary personal details and limit access to legitimate business purposes.

Photos of a customer’s home will not be used publicly for advertising or social media without the customer’s permission where permission is required. Please discuss any photography concerns before service. Illustrative website images are not presented as evidence of work performed in a customer’s home.

Website Content

Website descriptions and images explain our services and do not create promises beyond the confirmed scope. Illustrative images may be used and identified as such. Please do not copy or misuse website content in violation of applicable intellectual-property rights.

Website Availability

We seek to keep the website available and accurate, but interruptions, maintenance, or errors may occur. Contact us if you are unsure whether a request was received. A technical issue does not by itself confirm an appointment.

Third-Party Services

We use providers such as Supabase for booking data and Resend for service emails. Third-party sites and payment services may have their own terms and privacy policies. Their use does not remove FreshLab Cleaning’s obligations under applicable law.

Limitation of Liability

To the extent permitted by applicable law, FreshLab Cleaning is not liable for indirect or consequential losses that were not reasonably foreseeable from a breach of the agreed service obligations. Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, or any liability that cannot lawfully be excluded or limited. Nothing waives non-waivable consumer rights or remedies.

Right to Refuse Service

We may decline, pause, or discontinue service for unsafe conditions, harassment, lack of authorized access, nonpayment of an agreed required amount, or requests outside the agreed scope or our capabilities, consistent with applicable law. We will communicate the reason and address any payment for unperformed work as required by the agreed arrangements and law.

Privacy

Our Privacy Policy explains how we collect, use, and protect information provided through this website and during service arrangements.

Read our Privacy Policy.

Governing Law

These Terms are governed by the laws of the State of Illinois and applicable federal law, without overriding consumer protections that cannot lawfully be waived.

Changes to Terms

We may update these Terms and their Last Updated date. Changes apply prospectively and will not retroactively alter a confirmed appointment without agreement or a legal requirement. Review the current Terms when making a new request.

Contact

For questions about this agreement or your service, contact FreshLab Cleaning at bookloobundle@gmail.com.